2008 Excellence in Management and Leadership Series
	Bruce Tulgan on How to Turn Age Diversity into a Strategic Advantage for your Organization September 17, 2008 - 11am - 12:30pm EST What does the generation mix look like in your organization and how does it impact the opportunity for future success?  Understand the four generations in the workplace today--each at different life stages, each with conflicting perspectives, expectations, and needs. What are the best practices needed to foster understanding, leverage strengths, avoid clashes, improve productivity, and maximize teamwork. The workplace revolution of the last decade has been profound, but now there are powerful demographic forces underway that will cement the Generational Shift in numbers, norms and values. Four generations are jostling for position as we work together through the most profound changes since the Industrial Revolution. Price and Participation Options:: Group | Individual  Tom Peters on Creating the 21st Century Organization October 16, 2008-11:00-12:30 pm EST An organization is a product of its people, and the best leaders are the ones that are able to build the organizational structure into a finely-tuned machine that is programmed for success. But in today's rapidly changing global environment the task of constructing an organization - whether from scratch or within existing frameworks - is becoming increasingly complex. In this session, Tom Peters will explore the critical function of creating the organization, and show how the most successful companies are those that design and layer simple and efficient structures built upon their most important resource - people who execute. Price and Participation Options:: Group | Individual  Michael Treacy on Achieving Double-Digit Growth in Any Economy November 12, 2008-11:00-12:30 pm EST In today's economy do you think your firm can still grow at double-digit rates? Many companies cite the barriers that are precluding them from acheiving this goal such as; the demand is not there, we could not add that much capacity, we could not afford the working capital demands, or we don't have the management systems to grow. Michael Treacy agrees double digit growth is not for everyone but it can be for your organization. He will answer the question, What does it take to grow at double digit rates? Through years of research and using several compelling case examples Michael Treacy will demonstrate how to develop the discipline needed to execute a structured double-digit growth strategy. Price and Participation Options:: Group | Individual  Doris Kearns Goodwin on Team of Rivals December 9, 2008 - 11am - 12:30pm EST Abraham Lincoln seemed to be underestimated from day one. Underestimated as both a leader and an orator, Mr. Lincoln surprised both his colleagues and his critics as he climbed the ranks toward political prominence. Once he ascended to the presidency, instead of surrounding himself with a cabinet of yes-men, Lincoln built a team filled with rivals of not only of himself but with each other. This president then proceeded to meld this group of large personalities together to form a team who guided the nation to victory during our darkest period of conflict. Participants in this program will be learning about Lincoln's superhuman empathy, superlative sense of political timing, and endless well of patience. But what really sets this leader apart was his ability to strike compromise and control his own emotions-whether under attack by subordinates or besieged by public opinion. Our 16th president provides us with learning opportunities in the areas of leadership, strategy, communication and emotional intelligence. Price and Participation Options:: Group | Individual  Keith Ferrazzi on Relationships for Group Success "Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships." - Ross Perot Keith is one of the rare individuals to discover the essential formula for making his way to the top through a powerful, balanced combination of marketing acumen and networking savvy. Order:ON-DEMAND GROUP  ON-DEMAND INDIVIDUAL Nick Washienko on Effective Leadership Communication Many executives have landed in their corner office by meeting bottom line goals, crunching the numbers or making the right decision under difficult circumstances. However according to a study of 1400 leaders by the Ken Blanchard Companies, 43% identified communication skills as the most critical skill set to possess going forward in their corner office roles. Almost half of those surveyed said that inappropriate use of communication or listening is the number one mistake today's leaders make. Nick understands successful leadership communication better than anyone else in America today and brings his engaging, energetic and interactive style to this exciting learning opportunity. You will never communicate the same way again. Order:ON-DEMAND GROUP  ON-DEMAND INDIVIDUAL Noel Tichy on Judgment: How Winning Leaders Make Great Calls Consistently making sound judgments is the most critical thing for a leader to do within an organization. Leaders who consistently show poor judgment are almost destined to fail no matter what other positive skills or traits they may possess. In this program Noel will redefine traditional definitions of judgment, show us the complete leadership judgment process and provide real examples of leaders using great and not so great judgment in various situations. Order:ON-DEMAND GROUP  ON-DEMAND INDIVIDUAL   Quint Studer on Transforming a Corporate Culture to Drive Sustainable Results Imagine working for a company whose customer satisfaction rate is 3% and the CEO comes to you and says "make it 75% by year end." Your initial instincts may be to focus on the customers. Today's program will demonstrate the lessons Quint learned from watching another customer service powerhouse and how he applied them to his own situation. By focusing on the employees instead of the customers, he gave them the right tools to do their job, corrected them without destroying them, gave them reward and recognition when needed, thus putting them in a position to be more successful. Happier and more effective employees directly led to happier and more satisfied customers. Customer satisfaction jumped to 73% at the end of year one and 94% the second year. Order:ON-DEMAND GROUP  ON-DEMAND INDIVIDUAL

On Demand Broadcast Library
	John Kotter on Leading Change "The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades." - John Kotter in Leading Change As the pace of change continues to accelerate, successful companies will need leaders from all levels to react to and steer the organization through the bevy of challenges it will face. Companies will be affected by such factors as technological changes, globalization, mergers & acquisitions, and the need to transform a corporate culture. Professor Kotter will share his insights from 20 years or research and real world experience on leading change. In his latest release Our Iceberg is Melting John Kotter combines this research with the power of a fable to produce a work that can be a valuable tool for those at all levels Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL David Allen on The Keys of Execution: Successful Strategies Leaders Use to Get Things Done With all the time and money in the world, vision and innovation can suffice (did you really even need a product in the 90's?!) But when reality sets in, getting the rubber to hit the road and translating the best ideas into results is what separates great leaders and companies from the rest. It means not just getting things done - but getting them done well, on time, with minimal resources, without burning out the culture and the people within it. There are things that can be done, immediately to make a significant difference in the ability to execute. In this session, Allen shares a model of productivity best practices, researched and developed over years of executive coaching and management training in hundreds of organizations, that have made huge differences for thousands of senior professionals and whole corporate cultures. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL Marshall Goldsmith on Coaching for Leadership This is truly a unique opportunity to learn coaching techniques and tools from one of the world's most experienced and respected executive coaches. In this fast-paced, interactive session, Marshall Goldsmith will explain why it can be so challenging for successful people - especially successful executives - to change. Marshall will outline a proven 8-step process for behavioral coaching that focuses on establishing objectives, identifying and working with key stakeholders, and formulating a plan for behavioral change. In addition, Marshall Goldsmith will teach managers and leaders how to coach for behavioral change and to achieve both short and long term results through more effective coaching techniques. Lastly, he will teach you the importance of feedback by providing tips on giving and receiving feedback effectively. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL Clayton Christensen on How to Create New Growth Businesses in a Risk-Minimizing Environment Can innovation be managed? While many long perceived innovation to be random, research by Professor Christensen suggests that successful innovations adhere to a basic pattern. Managers that learn the principles behind the pattern can spot seemingly invisible opportunities which can lead to growth and innovation. This will allow managers to create new growth businesses while continuing to flawlessly execute their current core ones. Order:ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL   Michael Useem on Reaching the Go-Point "In a moment of decision, the best thing you can do is the right thing to do. The worst thing you can do is nothing." --Theodore Roosevelt "Whenever you see a successful business, someone once made a courageous decision." - Peter Drucker Moments of decision are those times when an individual, team or organization faces the choice of going one way or another. These decisions eventually come down to a Go Point which is that moment when the information has been gathered, the pros and cons have been weighed and the time has come to get off of the fence. Such decisions are the heart of leadership and a main driver of organizational performance. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL Warren Bennis on The Most Common (and Often Fatal) Failures of Top Leadership What will it take to lead the organization of tomorrow? We only need to look at the exemplary leaders of today and yesterday to discover the timeless competencies of effective leadership. In this program, Warren Bennis, the foremost authority on leadership in the world, will discuss the six competencies of exemplary leadership. He will also cover several of the key types of "intelligence failures" that leaders at every level need to avoid. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL CLAYTON CHRISTENSEN on Building a Successful Innovation-Driven Organization In this program, Clayton Christensen, the world's leading expert on innovation and growth, will explain how best to understand and manage the forces that influence the innovation process. In addition, he will address how companies can create high-octane business plans that lead to growth and how to identify strategies and anticipate changes to stay ahead of the competition. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL PATRICK LENCIONI on Building & Leading a High Performance Team Anyone who works in an organization or has responsibility for leading a team understands the frustration caused by office politics, silos, and team dysfunction. Unfortunately, many solutions t o these challenges are temporary and touchy-feely, if not completely ineffective. Best-selling author and leadership guru, Patrick Lencioni set out to change this. He has created a powerful model and actionable steps that can be used to overcome these common hurdles so as to build and lead a cohesive, effective team. Drawing from his New York Times, BusinessWeek and Wall Street Journal best-seller, The Five Dysfunctions of a Team, and his just released book, Silos, Politics, and Turf Wars, Lencioni will provide participants with tools, exercises, and real-world examples to learn from. In addition he will answer questions that all high performance teams answer: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team? What are we committing to do differently to improve our performance as a team? Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL C.K. Prahalad on Making Strategy Work: The Future of Value Creation A new view of strategy focuses on value creation and the influence of a changing competitive landscape. The forces of deregulation, technological and industry convergence (e.g. digital photography), emerging markets, and the internet are creating a new competitive dynamic. This is "a new game with new rules." Managers have to rapidly learn to understand and compete in this new environment. Dr. Prahalad will examine a) the contours of the new competitive environment, b) the changes in the process by which managers can create value, c) the need for a rapid learning curve and an equally important quick "forgetting curve", d) the process of becoming opportunity drive, and e) the leadership demands on managers. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL

	JACK & SUZY WELCH on Producing Results: Winning Through Flawless Execution Jack Welch knows how to win. During his twenty-years as chairman and chief executive officer of General Electric (GE), he led the company to year-after-year success around the globe, in multiple markets, against brutal competition. His honest, be-the-best style of management has become the gold standard in business, with his relentless focus on people, teamwork, and profits. Gaining advice, guidelines to follow, rules to consider, assumptions to adopt and mistakes to avoid from such a successful leader is a rare and exceptional opportunity for all managers and executives. For the full 90 minutes of this program, Jack and Suzy Welch will field your questions and offer optimistic no excuses, get-it-done answers based on their real experiences. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL DAVID BREASHEARS on Vision, Courage and Passion: Leadership at 26,000 Feet David Breashears and his team of high-altitude Himalayan mountaineers and filmmakers faced an extremely difficult decision on their way to film Mount Everest in IMAX. The infamous blizzard of May 10, 1996 hit Everest killing eight climbers and stranded several climbers. Breashears and his team ceased all filming activities and courageously climbed back to 25,500 to assist the exhausted survivors of the storm. These efforts were physically debilitating and a tremendous blow to his team's resources and emotions, yet in the aftermath of this tremendous setback, Breashears rallied his team reached the summit of Mount Everest becoming the first to film the Summit with an IMAX camera. The leadership skills that Breashears learned, refined and applied during his twelve expeditions to Mount Everest are highly relevant to managing the Everest-size challenges companies' face in today's business world. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL TOM DAVENPORT on Maximizing Knowledge Worker Productivity; The Next Generation of Management Studies show that knowledge workers make up 25-50% of the workforces of advanced economies. Their expertise and experience fuels the success of countless organizations around the world-and their value is reflected in their compensation. But how much do managers really "know" about the knowledge workers they are charged with overseeing? Most organizations simply hire smart people, and leave them alone. During this program, Tom Davenport will present six interventions for improving knowledge worker productivity, each with a set of approaches, examples, and cautions. The interventions combine roles for technology, organizational culture and behavior, and the physical work environment as tools for enhancing performance. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL Kimball and Mareen Fisher on Leading High Performing Virtual Teams Today's global companies conduct business 24 hours a day, 7 days a week from 6 different continents. Today's teams do not share an office, floor or even a zip code but cross space, time and cultural boundaries. What are the challenges faced by leaders of these virtual teams? More importantly what are the solutions available to maximize a leader's effectiveness in allowing these teams to function seamlessly around the clock and around the world. In this program Kimball and Mareen Fisher will share the expertise collected from consulting with some of the world's finest global companies. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL   TONY SCHWARTZ on Building Individual and Organizational Capacity in the Age of Overload The challenge of competing in a global economy has increased exponentially during the past decade. The pace is rushed, rapid-fire and relentless. By necessity, organizations are asking vastly more of their people. What they aren't doing is helping them to build more underlying capacity; most organizations have given very little thought to how to better equip their people for the intensity of demand they now face. The consequence is a silent productivity crisis marked by an increasing incidence of overload, burnout, disillusionment and disengagement. In this provocative, and paradigm-busting program, Schwartz will focus on the need to shift from managing time, which is finite, to managing energy, which can be systematically expanded. Order: ON-DEMAND GROUP   ON-DEMAND INDIVIDUAL